Performance

In 2018/19, the leadership team focused heavily on the effective delivery of product investment and customer implementations. This had a measureable impact on customer acquisition and retention, with new wins and major contract extensions – many after full competitive tenders – in all four markets.

This year, we saw another 12 customers make the move to cloud (2017/18) with a further six since year end. This is evidence of the growing need for efficient and flexible service delivery, and we are fully prepared to support this trend through the planned investment in our new data centre. Our acquisition of service design agency Snook just after year end will also support our customers through major change, including helping to bring previously outsourced services back in-house.

In January 2019, we were successful in our bid for the Data and Applications Solutions framework managed by the Crown Commercial Service. This framework offers easy access to our solutions for any UK public sector organisation, and since it opened we have signed contracts totalling £5.4million in this way, demonstrating the value of this route to market.

We have also delivered significant international success this year, winning our first health screening and registry contracts in India and our fourth Housing customer in Ireland. This year, bolstered by targeted acquisitions and additional NEC investment, we will actively pursue further international growth, including in Public Safety with CONNECT.

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Annual Review 2018-2019

Annual Review 2017-2018

Annual Review 2016-2017

Annual Review 2015-2016

Northgate Public Services complies with the NEC tax strategy which can be found here.

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