Increasing digital engagement can be a real challenge. So we asked some of our customers – London Borough of Sutton, Blackburn with Darwen Borough Council and Lichfield District Council – to share their best practice for increasing the take up of eBilling using NPS Citizen Access.
NPS Citizen Access is a suite of fully automated and hosted online forms. As a result, it allows Revenues & Benefits departments to deliver better services at a lower cost. It offers flexible questions and makes it easy to engage online. For instance, citizens can do everything from setting up direct debits to submitting a change in circumstance.
These tips from our customers are a great way to get people to register, sign up for eBilling and increase overall digital engagement:
The ideas above are relatively quick to do.. So our customers have also emphasised the value of longer-term measures to increase the proportion of bills managed online:
Thanks to London Borough of Sutton, Blackburn with Darwen Borough Council and Lichfield District Council for their helpful tips. Learn more about the Citizen Access suite and how much it could save your authority by visiting our Citizen Access Self-Service page.