Cambridge City Council chooses Northgate as partner on ICT services

22 May 2013

Northgate Public Services (NPS) has been selected by Cambridge City Council as their partner for the provision of ICT services. They will support the council’s aim to find better ways of working and the partnership will leverage ICT to deliver tangible cost, service, process improvements and innovation.

From July, NPS will be delivering a full ICT outsourced service for the council, which will include the management of networks, servers, storage, applications, desktops and end user support. The ICT service will be underpinned by industry-leading tools, ITIL-aligned processes and supported by Northgate’s highly qualified support teams.  Northgate’s Value for Money approach will provide immediate and on-going savings through an optimised delivery model and a commitment to continuous innovation.  

The council has recognised that the use of ICT needs to keep evolving to enable and support council staff in delivering services flexibly and more efficiently, at the same time as encouraging citizens to interact with the council, and giving them more choice in how and when they do this.

David Horspool, Director of Resources, Cambridge City Council said:

“We are always striving to make efficiencies and improvements to the way we deliver services. This partnership will ensure that we are able to maximise ICT to deliver top quality, good value services to the people of Cambridge. A key focus of the partnership is to review processes to ensure they remain focussed on improving effectiveness and efficiency and supporting improved outcomes for local people.”

Joe Bradley, Executive Director for Services, Northgate Public Services said:

“We are delighted to expand our work with Cambridge City Council. We already provide a wide range of software solutions to the council, and this knowledge and know-how will be used to help make the best use of technology. We have extensive experience of driving transformation and innovation for councils through similar partnerships across the country.”

The new contract, which will take effect in July will run for a minimum of five years, and will deliver savings of approximately £1m over that period.