Paper-lite at Calderdale & Huddersfield

Going paper-lite to deliver better outpatient services

Working in a challenging financial environment, Calderdale and Huddersfield NHS Trust (CHT) wanted to go ‘paper-lite’ as part of a major business change programme. They wanted to:

  • manage 430,000+ appointments per year
  • free up space for patient care
  • reduce costs
  • provide instant access to patient records from multiple mobile devices.

NPS was chosen to manage the end-to-end implementation of a corporate-wide electronic document management solution, alongside scanning 68m images and re-designing processes.

“We were determined to completely change the way we dealt with medical records because we were clear on the benefits we could achieve.” ~ Katherine Fletcher, General Manager, Outpatients & Records at Calderdale and Huddersfield NHS Trust


Significant savings were achieved by cutting out the time spent locating and delivering case notes to nursing staff. Information is now available to staff within seconds. Efficiency savings were on track to be worth over £1 million per year.

By digitising 68 million images, 150,000 square metres of accommodation space was also freed up. This saved a further £200,000 each year.

Read the full case study

Document scanning and digital mail

Electronic document management system

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