East Kent Housing selects NPS to deliver IT system

12 June 2015
East Kent Council Logo

A new single IT solution which will provide a faster, cost effective and more streamlined housing service to over 17,000 council housing residents has been chosen by East Kent Housing (EKH).

Provided by Northgate Public Services’ (NPS), the new software will enable the organisation to deliver better access to council housing services on behalf of Canterbury, Dover, Shepway and Thanet councils.

NPS’ new software will enable the councils’ tenants to access a number of services via the internet- which was a key priority for EKH and their tenants.  It means tenants will be offered  a comprehensive set of web portal applications across a range of services, including viewing their rent accounts , making payments, reporting and querying repairs (including via a graphical interface), requesting information or advice, completing online surveys and notifying the council of changes of circumstances or details.

At the moment, tenants can only access a limited amount of housing or repair services on-line and staff can only access the current IT systems from their offices.  As the new single IT system replaces four different housing solutions, this will create a range of opportunities to improve customer interaction and the way EKH’s staff can work more effectively, for example through mobile working.  The single IT system will also enable EKH to consolidate four different ways of working into one streamlined way and eliminate duplication of effort, with staff currently having to work with four different IT systems.

Paul Bartlett, Single System Project Manager, from EKH said: “This is good news for our tenants and staff who can now look forward to being able to access our housing services more easily and quickly by using a simple single IT system across a range of services and geographical locations.  It will also help us to provide a better and more efficient housing and repairs service which in turn could help us increase customer satisfaction and make EKH more effective in what we do.”

Ian Blackhurst, NPS Executive Director, Solutions said: “We are delighted that our market leading Housing Platform, which can be configured to meet the most demanding of customer needs, embracing the most comprehensive digital offering, with best in class case management, made NPS the ideal partner for this critical project.”

The NPS Housing product suite provides an integrated foundation which has been specifically designed to provide an organisation-wide solution, from day-to-day housing management functions to Self-Serve and Mobile Working.