Citizen Access Benefits St Albans

Citizen Access Benefits at St Albans

St Albans District Council processes around 1,500 new benefit claims every year, and a service review found that only 6% were being made online.

This meant staff were spending a lot of time handling paper, scanning forms and
chasing up missing information. It also meant a large number of telephone and face to face enquiries.

New service

Since the new system went live, 90% of new claim submissions are made online and processing times have improved significantly. People can also upload supporting evidence from their smartphone rather than posting hard copies.

Read the full case study

Self-service software

Revenues and benefits software

Want to know more?

Search Knowledge

Share via