emergency payment

Emergency payment scheme for Camden

On the evening of Friday 23rd June 2017, safety inspections had led to serious concerns. So the London Borough of Camden and fire services jointly announced the decision to evacuate four blocks on the Chalcot Estate.

We helped Camden to set up an emergency payment scheme so they could provide the right support for their residents, fast.

Emergency scheme goes live

On the Monday morning, Camden got in touch and by Wednesday, residents were able to call a dedicated number and request payments. Camden agreed a £100 per person per week allowance which could be paid in advance and withdrawn in cash from Paypoints in convenience stores.

I knew they could do it, but I wasn’t prepared for just how flexible and fast their system could be. NPS could not have been more helpful, and their team went above and beyond to make sure people would get paid.” ~ Alan Porter, Head of Benefits at Camden Council.

Read the full case study

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