Environmental services - cromer pier

Environmental services transformation at North Norfolk

ASSURE’s web-based solutions are built with the future in mind. They support great self-service and integrate seamlessly both with other systems and each other.

North Norfolk chose ASSURE to deliver agile environmental services across environmental protection, licensing and housing:

“Right at the start of the tender process we looked at what we had now and what we would want in a perfect world. The world isn’t perfect of course, but we felt the ASSURE solutions had the ability to achieve what we were looking for.”
James Wilson, Environmental Protection Manager.

Easy integration

One major advantage is ASSURE’s ability to transform a whole range of activity – from taxi licensing to trade waste and environmental protection – using a single, continually improving system.

Here’s James again: “Our view has always been that if you’ve bought good software, use it. Integrated systems are easier both for users and IT administrators. So moving to ASSURE means we can deliver the same services but do it better. It ticks all the boxes for flexibility, agility, self-service and value for money and we knew it was the right solution for our vision.”

The benefits

  • Great customer service, with information available instantly, 24/7,
    for staff and customers.
  • Faster applications, with integrated self-service apps for high quality
    submissions that get completed in half the time.
  • Reduced workloads, with no re-keying and automatic validation of
    applications, so you only review the exceptions.
  • Flexible delivery, with agile working and easy integration that allows you
    to redesign services to meet your needs.

Read the full case study

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