email connect documents

Taking a new approach to document management

With around 90,000 residents, Hastings Borough Council’s revenues and benefits team manage more than 43,000 council tax bills and 17,000 discount claims each year. Hastings made the decision to make a big improvement and selected Information@Work (I@W) Enterprise with Email Connect from NPS.

Making a difference

Before Email Connect, managing around 100 enquiries a day was labour-intensive. Now, emails are automatically indexed to the admin officer’s area with the reference numbers in the right place, requiring only a quick online review before they go to the right work queue. There are other significant perks too.

As a result, 90% of the paperwork associated with managing emails has been eliminated.

 

Read the full case study

Electronic Document Management solution

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