Lambeth housing

The right information for better housing management

Lambeth Council had been using lots of different systems and formats to store customer information. Manual processes had built up over time, so the systems ended up preventing staff from doing their job instead of helping them.

By using the MyPortal feature within NPS Housing, staff can now see a complete picture of each resident’s history in real-time. With information on rents, repairs and enquiries to hand, they can build a profile of residents’ needs and work proactively to improve their service.

Read the full case study

NPS Housing 

Want to know more?

Search Knowledge

Share via