The Revenues & Benefits service at Sandwell Metropolitan Borough Council employs around 240 staff. Its vision is ‘to provide an excellent, accessible service for the people of Sandwell’.
With staff spending a huge amount of time looking for information, passing paper to the right teams or checking records were up to date, an opportunity was there to streamline processes right across the service.
The team looked at two possible options for scanning by visiting a council with its own dedicated scanning team and one that used an offsite service. They chose to work with NPS.
“We’ve completely transformed how we work, and now our staff don’t touch paper at all. It’s been a cost-effective way to deliver on our vision for excellence.” ~ Sue Knowles, Head of Revenues & Benefits at Sandwell Metropolitan Borough Council.