The City of Edinburgh Council wanted to review Single Person Discounts without putting extra pressure on its existing team.
This needed to be completed quickly and to deliver accurate and cost-effective results to maximise in-year collection rates.
We worked on a risk/reward basis to find and eradicate incorrect single person discount claims. The review included more than 89,500 records in just 11 weeks.
We were able to identify 4% of incorrect claims, which generated a potential extra £940,000 of council tax revenue.