Wrexham Borough Council has used NPS Revenues & Benefits successfully since 2009, managing 60,000 bills and 10,000 claims annually. In 2017, changes affecting staffing and hardware improvements meant the council could look again at its hosting.
To avoid the cost of server upgrades the council had just over six months to make the switch, so worked with us to access the data over a VPN rather than a fixed line. We took over the hosting to deadline in January 2018. This left plenty of time to test the systems before Annual Billing.
Straight away, users found the system more responsive. Running the billing extracts was considerably quicker. They were completed in just two hours in comparison to eight or nine the previous year.