Following on from a very busy and enjoyable IRRV Annual Conference (8th – 10th October), we are delighted to have seen our customers celebrating awards won for service and excellence.
With so much for us to share this year, we took two stands; one showcasing our Revenues and Benefits software and processing services; the other for Electronic Document Management software and services.
On the Revenues and Benefits stand, we gave everyone a first taste of our new User Interface. This was well received and customers were positive about how the new UI will help them work more efficiently. As well as this, we showcased the growing Citizen Access self-service suite, which is already seeing huge success in the market as it assists authorities in processing hundreds of thousands of transactions every month. We demonstrated prototypes of three new Citizen Access modules; Community Forms, Discretionary Housing Payments and Single Person Discount.
For the Document Solutions stand, we showcased Information@Work (I@W) Enterprise – the latest version of our market-leading document management solution. With I@W Enterprise, we have developed a browser-based solution with rich functionality and easy integration into a huge range of back-office systems. Already, 50% of UK Revenues and Benefits teams are using I@W for document management. I@W Enterprise is ready to take this to the next level! We also had, on-stand, a number of good conversations about our document services, including document scanning.
Compiled annually by the Department for Work and Pensions (DWP), the Housing Benefit statistics on speed of processing show data on the average number of days it takes each Local Authority (LA) to process a new Housing Benefit claim or a change in circumstance.
This year’s DWP report evidences fantastic performance from our customers; something we wanted to celebrate at the IRRV conference. Looking at the statistics, the top 10 performing LAs (based on the average speed of processing time in days) are all NPS customers. Not only this but, taking a wider view across all 379 recorded authorities, we see that the average speed of processing time across all NPS customers is significantly lower than other suppliers on the market.
The below infographic provides a clearer view of this.
Most noticeable is that NPS customers process changes 30% quicker than those using other suppliers’ software. With the financial challenges and pressures being faced by LAs, this cost-effectiveness makes a huge difference.
An important part of the IRRV conference is the celebration of excellence at the Gala Dinner Awards.
Out of the 12 awards presented, an amazing eight winners were NPS Revenues and Benefits customers using our solutions to deliver tremendous service to their customers. Our heartfelt congratulations go out to:
With such a positive testament to the value of our customers’ work and the software they use, it has been incredible to celebrate these amazing successes.
We left the conference with a real feeling of positivity, knowing the decisions we have taken and the time we have invested has been worthwhile. Here’s to another successful year with customers old and new. See you at IRRV 2020!