26th March 2018: Housing and care provider, Anchor is moving its housing support services to Northgate Public Services’ (NPS) cloud platform to improve customer service and enable the organisation to adapt more quickly to changes in the sector.
The five-year deal, worth £1.5 million, is part of the housing association’s wider ‘cloud first’ strategy. As England’s largest not-for-profit provider of housing and care, and serving more than 34,000 older people, relocating its NPS Housing application to the cloud will ensure Anchor can use the latest advances in mobile technology to better support customers and staff.
John Paul, IT director, Anchor says, “Our focus is very much on providing our customers with great places and ways to live. We need a system that gives us detailed information so we can be proactive and offer the best service to our customers. NPS Housing enables us to do that and moving to the cloud means we can make the most of agile working and self-service capabilities. The latest version of NPS Housing is available anywhere on any device and a cloud deployment fully supports that strategy.”
Accessing its housing software through the cloud will enable Anchor to increase efficient working, allowing staff to access all the information they need when on site or on the phone with customers, or when maintaining a property. This will improve service and deliver cost savings by reducing upfront investments. Other benefits include being able to access the latest housing software updates from NPS as soon as they are live.”
Roger Birkinshaw, housing director for Northgate Public Services says, “NPS Housing will give staff at Anchor secure access to all the details that exist on their customers in one single place, reducing the time spent on gathering and processing information. This means staff can quickly identify customers’ needs. Working in an industry as important as housing, it’s essential that the system is up to date, consistent and secure. The cloud makes this possible.”
The new contract will extend a 12-year existing relationship with NPS.
About Northgate Public Services
Northgate Public Services has a proven history of creating game changing software for the public sector. Our ability to put vital information into the hands of those that need it, is the reason why 50% of local authorities use us to collect revenues and administer benefits. It’s why 13 different police forces have chosen NPS’ CONNECT software to improve decision making at the frontline, why 150 housing providers use NPS systems to manage their two million homes efficiently and why the NHS chose our technology to help them screen eight million babies for hearing loss. Based in the UK and working around the world, NPS’s 2,300 employees help improve the services that matter most. https://www.northgateps.com
Anchor is England’s largest not-for-profit provider of housing and care for the over-55s.
It provides a range of services at 1,000 locations across England – from rented and leasehold retirement properties to residential care homes, specialist dementia care homes and retirement villages.
To arrange interviews, for further information or images, please contact,
Louise Everett, Catherine Lane PR
Tel: 020 7117 6015