Northgate helps local authorities deliver new welfare services

10 May 2013
SPD Review Service

Northgate Public Services is supporting local authorities across England, Scotland and Wales as they introduce new welfare services from April 1st.

The new services follow on from the government’s Welfare Reform Act 2012 and are aimed at supporting vulnerable people in situations that pose a serious risk to the health or wellbeing of themselves and/or others.

In addition to Northgate’s contract to deliver the Welsh Government’s Discretionary Assistance Fund, the company has secured 9 managed service contracts, with local authorities, to support the delivery of the Local Welfare Provision (in England) and the Scottish Welfare Fund.

Through its fully managed Business Process as a Service, Northgate will support applications made through a public website, the post or by telephone.  The Northgate team will take decisions on applications based on each Council’s policy and criteria and will also manage the fulfilment of awards. The new service from Northgate Public Services is being delivered in partnership with FFT Ltd, a wholly owned subsidiary of Family Fund.

Northgate has also signed an additional 55 customers for its Software as a Service offering. This provides a full system for assessing and managing claims as well as enabling local authorities to provide a public website for citizens to check their eligibility and make applications.

David Meaden, Chief Executive Officer of Northgate Public Services, commented:

“Northgate Public Services understands the potential these services have to make a real difference to people, often at a time of crisis in their lives. We are committed to delivering high quality public services and are delighted to be working with the Welsh Government and a number of councils across England and Scotland to deliver these services. Together we will deliver an accessible fund and provide appropriate support to generate positive outcomes for vulnerable people at their time of need.”

John Baldwin, Finance Exchequer Service's Manager from Norfolk County Council, said: “We are committed to supporting people in need and delivering the best possible service for our communities. We are confident in that working with Northgate they will help us to successfully administer the new Local Welfare Provision.”

Peter Turner, Director of Finance, from London Borough of Bromley Council commented: “Northgate have worked in partnership with us to meet the new responsibilities arising from the welfare fund. This fund provides crucial support to residents in need. They have worked proactively in ensuring its successful implementation. Northgate’s experience in providing benefit services to local authorities and their cost effective solution made them the right partner to implement these changes”.