Northgate Public Services begins rollout of performance measurement solution at Rotunda Hospital, Dublin

8 January 2014

New clinical information management service to improve care standards

Northgate Public Services, a leading supplier of software and information services to the public sector, today announces that it has been awarded a three year contract by the Rotunda Hospital to implement its Clinical Information Management Service (CIMS) to drive improvements in patient care. This brings to thirteen the number of hospitals using CIMS in Ireland. The rollout of the service will be completed during January 2013 and integrated into Northgate’s international benchmarking service to help clinicians and managers compare and contrast performance in areas such as length of stay, emergency readmissions and same day surgery.

The Rotunda Hospital specialises in maternity and gynaecological services and aims to ensure that the outcomes for patients in its care are second to none. As part of its performance management strategy the hospital has implemented a set of Key Performance Indicators (KPIs). Providing high quality, cost-effective patient care requires an understanding of what ‘best practice’ looks like and having benchmarks to compare against is an essential part of this strategy.

Northgate’s CIMS provides access to performance data from other hospitals in Ireland as well as from those in the UK, allowing managers to quickly identify areas in which a hospital may be underperforming either in terms quality of care or service efficiency.

The access to data from such a large number of healthcare organisations allows clinicians and managers to create bespoke peer groups which are meaningful to them and provide targets against which they can judge their performance. In the initial stages of the roll out the service will focus on areas such as data quality and peer group selection. This will ensure widespread understanding of the underlying data and information capture processes and build user confidence in the benchmarking results.

Pauline Treanor, Secretary General Manager at the Rotunda Hospital Dublin commented:

 “The Rotunda Hospital has a long history of clinical audit and Annual Clinical Reports have been published for over 100 years. Over the past decade an annual clinical review meeting with the other two Voluntary Maternity Hospitals has ensured that we benchmark at a national level given that up to 45% of all births occur between the three hospitals.  We now believe that we need to expand our scope and begin to benchmark our outcomes in a wider international arena and have therefore committed to CIMS”.

Northgate was awarded the contract in part because of its successful track record of delivering CIMS into a number of major Irish teaching hospitals as well as its reputation for the secure management of highly sensitive health data. Northgate also operates Ireland’s Newborn Hearing Screening programme on behalf of the HSE and a runs a similar scheme in the UK for the NHS.

Northgate is responsible for the English Department of Health’s national Patient Reported Outcome Measurement Service (PROMS), its Hospital Episode Statistics (the English equivalent of HIPE) and the National Joint Registry (NJR) for England, Wales and Northern Ireland.

Patrick Palmer, Health Solutions Manager at Northgate Public Services says:

“We are particularly excited about the Rotunda’s decision to join CIMS as it represents our first specialist Irish hospital subscriber and also brings together both our benchmarking and new-born hearing screening services for the same customer. CIMS is able to offer benchmarking to specialist hospitals such as the Rotunda because we can provide comparisons against other similar specialist units such as Liverpool Women’s and Birmingham Women’s hospitals in England as well as the large maternity units in places like Galway and Limerick”.