Ottawa Community Housing transforms public housing delivery with the help of Northgate

5 June 2014

Northgate Information Solutions are helping Ottawa Community Housing- the largest housing provider in Ottawa and second largest in Ontario, Canada – to provide a new, technology-based housing management information system to manage the organisation’s 15,000 homes.

Around 32,000 tenants will benefit from the Northgate Housing application, which will eventually enable tenants to request repairs, check their accounts and manage their household information online. The system will support all of Ottawa Community Housing’s best business practices, providing its residents with an all round, comprehensive service.

Northgate Information Solutions are a leading provider of technology to the public housing sector in Canada, having provided their housing application to City Housing Hamilton, a public housing provider in Ontario. They began using Northgate’s advanced property management solution in September 2012. Other users include New Brunswick, Alberta Social Housing Corporation and, since 1997, the Canadian Forces Housing Agency who operate from 30 locations across the nation.

As at CityHousing, Northgate’s technology will help Ottawa Community Housing, a public housing provider, to streamline back-of?ce processes and help put customers at the centre of service delivery strategy.

Stéphane Giguère, Ottawa Community Housing’s new CEO said: “At OCH, our communities benefit from a strong partnership between staff, tenants, and community agencies and this new system from Northgate Information Solutions will help us to better meet the needs of our tenants.  Improved control and management of repairs and maintenance will drive better value for money and gain efficiencies.”

Rob Astley, Account Director, Northgate Information Solutions Canada, added: “We are delighted to be able to extend our very successful Housing application to Ottawa Community Housing. Our system provides modern, flexible and future-proof technology for housing management, which will enable Ottawa Community Housing to keep more comprehensive analysis of the changing needs of its tenants, staff and assets.”

Northgate Information Solutions manage over 3 million homes worldwide, supporting more than 150 housing providers.