Current (TRANSACTIONS PER WEEK)
 
Website
telephone
face to face
Number of Transactions
Cost of Transaction1 ( £ )
Reset to SOCITM values
Average staff time
per transaction
Future (TRANSACTIONS PER WEEK)
Enter the % of transactions
%
%
%
Annual Current Cost
Annual Future Cost
Annual Savings
Number of staff required to support current transactions2
Number of staff required to support future transactions2
Number of resources that can be freed-up
CHANNEL-SHIFT SAVINGS COST
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