Easy to use and allowing for pro-active mass campaigning, our self- service applications are ideal for getting more people online.
From a simple change in circumstances to a new claim, the forms are written in clear language and can be customised to match your needs. Respondents are taken through the quickest, most appropriate route and help is available from start to finish.
Making it easy to apply, make changes and upload evidence – from – means better customer service. And the real time back office connection means pre-populated forms, automated alerts and more time to support people who need extra help.
Citizen Access is available for revenues, benefits and landlords and an easy connection to electronic document management systems can also cut the cost of scanning and printing.