Single Person Discount reviews

Our market leading and fully-managed SPD review service is a highly effective way to cut fraud and error in council tax discounts.

Using the widest data sets available, our experienced revenues officers review your SPD caseload and update your systems in line with your policies and processes. Our risk-reward pricing model, with no upfront fees, means a great return on investment.

SPD reviews

Empty Properties Reviews

If you want to increase your New Homes Bonus or ensure your tax base is accurate and up to date, our Empty Property Review processing can help. Our fully managed service includes comprehensive data matching, canvassing and property visits (with a local authority partner) to ensure maximum returns with minimal impact.

Empty Properties Reviews

Revenues and benefits processing

Our expert assessors work as an extension to your team, helping you bust claim backlogs or take the strain at peak times.

We work on your revenues and benefits software, to your policies and processes, and with our own sponsored CIS access. This means we can process all work types quickly and accurately.

Our unique management reporting system, Perform, then keeps you fully updated on our processing.

Revenues & benefits processing

End to end Blue Badge support

We provide cost-effective support to keep your service running smoothly. From a few days of help processing applications to a complete managed service, we’ll create a support package that’s tailor-made for you.

Our work for Birmingham City Council has increased their online applications from 17% to 85%. We also helped Lincolnshire to stay on track when they had some IT problems – we were ready to process their applications remotely within four hours.

Case studies

Streamlining Blue Badges for Birmingham

Our managed Blue Badge service for Birmingham City Council has transformed customer support and reduced running costs by 47%. We’ve also increased online applications from 17% to 85% and process complete applications within 48 hours.

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Emergency payment scheme for Camden

After safety concerns led to the evacuation of 1,200 residents, we helped the London Borough of Camden roll out an effective emergency payment scheme. We were up and running within 48 hours.

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Flexible eligibility services that put your customers first

We offer expert support on tap, from experienced benefits assessors to skilled customer service staff. We’re here whenever you need us and can support you every step of the way, with cost-effective processing, contact centres, IT management and more:

  • Fast and accurate housing benefit processing
  • Risk-based approach to council tax discount reviews
  • Sensitive management of local welfare provision
  • End to end support for Blue Badge services
  • Support for online and in-person services in multiple languages
  • Fully managed and branded government services, such as London Tribunals and the HGV Levy

Get in touch to find out more.

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