Our CallTouch control room software is used by police, fire, ambulance and transport services.
CallTouch is a touch-screen solution that makes it easier to manage telephone and radio call handling in high call volume situations, improving operational communications and dispatch.
It makes light work of contact channels across a wide range of platforms including local telephony, radio and external customer directories.
Telephony integration allows for the display of caller ID, presenting calls in priority order so that staff can manage the call queue and reduce delay.
One-touch ‘hot keys’ based on internal directories and processes also reduce the time it takes to make multiple calls.