Our Citizen Access solutions work brilliantly on any device to deliver great customer service 24/7.
Available for Revenues, Benefits and Landlords, Citizen Access can cut phone calls and walk-ins by up to 50% and save you up to £340,000 each year.
The real-time connections to the back office mean you get automated alerts, no re-keying and extra time to help those in need.
Back office integration cuts out costly re-keying, print and post.
Simple forms and responsive screens that work on any device.
Change the look & feel and integrate easily with corporate accounts.
Cutting the cost of hardware and administration.
Highlights omissions and errors and pre-populates forms.
Risk-based verification and eligibility checking available.
For viewing statements or setting up eBilling you can sign people in through their customer portal accounts. It uses information already held in NPS Revenues & Benefits.
You can set up accounts for contact centre staff too. This means they can find and update customer information without having to access the back office system.
Our Citizen Access solutions are processing more than 50,000 transactions each day. We offer a wide range of online forms for Council Tax, Business Rates and Benefits:
Get in touch or find our solutions on G-Cloud:
