Our Citizen Access solutions work brilliantly on any device and have real-time connections to the back office.
This means your customers get great services 24/7 and you get automated alerts, no re-keying and extra time to help those in need.
Available for Revenues, Benefits and Landlords, Citizen Access can cut phone calls and walk-ins by up to 50%. We’ll help you get more people online so that you can transform how you work.
Complete back office integration that cuts out costly re-keying, print and post.
Simple forms and responsive screens that work on any device.
Change the look & feel and integrate easily with corporate portal accounts.
Cutting the cost of hardware and administration.
Highlights omissions and errors and pre-populates forms.
Risk-based verification and eligibility checking available.
For viewing statements or setting up eBilling you can sign people in through their customer portal accounts. It uses information already held in NPS Revenues & Benefits.
You can set up accounts for contact centre staff too. This means they can find and update customer information without having to access the back office system.
Online forms for Council Tax, Business Rates and Benefits:
Get in touch or find our solutions on G-Cloud:
