Staffordshire - Single Person Discount case study

3 March 2016
housing stock

A review of single person discount claims for the eight councils in Staffordshire generated £2m in additional council tax revenues.

The councils used different systems, operating policies and methods of updating records so NPS worked closely with them to ensure that local needs, working arrangements and timescales were considered.

The results were impressive, generating over £2 million in additional council tax revenue through reviewing 224,000 discounts and removing over 5,000 ineligible claims.

''All eight Districts have conducted their reviews, with NPS's ability to incorporate local variations, preferences and to work on all three major revenues systems particularly impressive. NPS clearly have vast experience in delivering this service, combined with a professional approach and their tried and trusted processes. It made the whole process hassle free for us.''  
Rob Wolfe, Local Taxation and Benefits Manager, Cannock Chase District and Stafford Borough Shared Service

Download the case study.