Tag Archives: income management

System Optimisation

PARIS System Optimisation

PARIS System Optimisation is a set of tools and services designed to maintain system performance through creation of an historical database, allowing old transactions to be removed from the live system.

The historical database is then used for searching and reporting against those older records, removing processing demands from the live system.

PARIS sites typically store huge volumes of transaction data within the PARIS database. This data consists of financial transactions captured through PARIS payments modules and file imports. This ever-increasing volume of transactions will, over time, impact the performance and customer experience of PARIS. The requirement for more and more database space also increases demands on local infrastructure and impacts performance of regular housekeeping tasks.

Demands of the Payment Card Industry Security Standards Council (PCI SSC) and compliance with Payment Application Data Security Standards (PA DSS) also mean PARIS updates must be issued on a regular basis. The process of installing new versions of PARIS can also be impacted by excessive data volumes resulting in increased downtime and disruption to payments collection and processing during upgrades.

Get in touch to find out more about PARIS System Optimisation.


PARIS Administration Toolkit

Supporting more efficient and effective operation of PARIS.

PARIS is continually being developed, with new functionality designed to supplement the core payments and income management functions.

Our PARIS Administration Toolkit brings together a set of browser based modules that can support your operation and management of PARIS and includes:
●    Browser Reporting
●    Browser Suspense Management & Clearing
●    Browser Transfers / Transfer Module
●    Transaction Browser
●    Summary Total Reporting

The easy to use and intuitive user interface of the Administration Toolkit gives you enhanced transaction management and reporting functionality.

Browser Reporting
An extensive library of standard reports has been created since the launch of PARIS in 1998. This library of reports no longer requires a thick-client interface with software installed on a PARIS workstation. The thin-client, browser based solution lets you access the same reports online.

Browser Suspense Management & Clearing
The browser based module gives an intuitive user interface. The enhanced functionality allows for:
●    creation of custom rules automating subsequent clearances
●    splitting of suspended items and making partial clearances
●    additional data filtering, sorting and drill-down capabilities

Browser Transfers Module
The module provides a simple method of correcting transactions already posted from PARIS to any back-office or line of business receiving systems such as Council Tax or the financial ledger.

Individual posted transactions can now be re-posted as a single corrected transaction or split across multiple transactions before re-posting.

Using PARIS to correct posted transactions makes sure it remains in step and in balance with transactions in the back-office / line of business systems – providing an accurate audit trail of transactions. 

Transaction Browser
Offering enhanced journal and transaction enquiry functionality, the Transaction Browser supports custom reporting with the creation of views with full sort, search, filter, drill-down and print functionality.

Summary Total Reporting
Giving the user the ability to take a snapshot of transaction totals – usually as part of the automated end-of-day process – they can produce reports on that snapshot which can be re-run at any time.

Typically used to aid reconciliation with the general ledger the reports show the total at various levels including Fund, Payment Type, Bank, VAT and Suspense.

Using the Administration Toolkit will help streamline your processes and make information more accessible across your organisation, resulting in more efficient working with less chance for error.

Get in touch to find out how the PARIS Administration Toolkit can benefit your organisation.

Contactless payments

PARIS Contactless Payments

Customers are becoming more familiar with contactless payments and expect these options to be available.

PARIS Contactless Payments provides a quick and efficient solution to capture and process card payments.

With local authorities operating many public-facing facilities, including leisure centres and registrars it's important to offer tried, tested and trusted payment options.

Contactless is a fast, easy and secure way to pay for purchases costing £30 and under without customer verification.

A high value contactless payment is any transaction that exceeds the contactless limit of £30. Higher value payments operate in a slightly different way to other contactless payments, and must include customer verification. This means that they can only be made using a device that supports a method of customer authentication, such as a smartphone. This authentication process takes place on the customer device and may be through the use of a passcode, or a form of biometric identifier such as a fingerprint.

PARIS is accredited* for contactless and high value contactless payments using contactless-ready Pin Entry Devices Verifone VX 820 (wired connection to NPS PARIS Receipting workstation) and Verifone VX 680 (wireless connection to NPS PARIS Receipting workstation).

Get in touch to find out more about PARIS Contactless Payments.

* Subject to ongoing bank accreditation programme.

Housing Image for Empt Properties Review Case Study

Overview – NPS Housing

A flexible platform for a changing sector 

The result of over 25 years of experience and continuous innovation, NPS Housing is a flexible and scalable platform that helps providers make a difference in their communities. 

For organisations with 1,000 to over 100,000 homes, NPS Housing frees up vital resources to enable well-planned investment and exceptional customer service. 

Download the NPS Housing overview

  • Trusted by over 200 providers
  • Adaptable and scalable to match changing priorities
  • Self-service access across many devices
  • Available in the cloud or on-premise 
  • Seamless collaboration with partners, suppliers and customers
  • End to end mobile for high productivity

Trusted to deliver

At a time of huge change, we're helping over 200 providers to get the most from their assets, maximise income and engage their customers in new ways. We can put the information you need at your fingertips, wherever you are and whatever devices you use. 

Flexible by design NPS Housing is the most comprehensive and adaptable platform on the market, with endless opportunities to improve productivity. It enables providers to navigate changes like the Right to Buy and Pay to Stay with ease and stay focused on a great customer experience.

"We didn't just want a new IT system or software solutions. We needed the right technology to support our 'residents first' philosophy." 
Kerry Martin, Technical Project Manager, Lambeth Council Housing Management

360 degree view

The NPS Housing platform offers a complete view of all assets and customers, enabling a more streamlined approach to repairs, payments and enquiries. 

"Small things, like the ability to link direct to our payment portal, are saving a lot of time." 
Andy Dawson, ICT Application Manager, Magenta Living

Multi-channel, any device

With the widest range of self-service processes on the market and true end-to-end mobile options, NPS Housing can transform productivity.

"The self-service software covers a wide range of areas, meaning lots of options for engaging with us differently." 
Eamonn McGirr, Head of ICT Business Support, Wolverhampton Homes

Strategic roadmap

NPS Housing is built on proven, secure and stable technology and is continually evolving to meet the changing needs of providers and their customers. The first ever solution to offer mobile and self-service, NPS Housing has a strong history of innovation and enjoys continued investment.

"Because it's all online, it means we don't have staff typing up paper based housing applications. They can now engage with the client ratherthan just copy typing."
Diane Leaver, Systems Manager, Aberdeen City Council

Download the NPS Housing overview.

Find out more about how we've helped Magenta Living, Wolverhampton Homes and Aberdeen City Council.

Find out how NPS Housing can help with the  Pay to Stay scheme.