Tag Archives: single person discount service


Lincolnshire Single Person Discount Review

Lincolnshire councils maximise council tax revenue 

A review of single person discount claims for the seven councils in Lincolnshire generated £585,000 in additional council tax revenues.

Undertaking single person discount reviews put additional pressure on already stretched resources, so seven local authorities in Lincolnshire undertook a shared review to check the accuracy of more than 100,000 cases. 

Northgate Public Services was selected for a one-off review across the following councils:

  • Boston Borough Council
  • South Kesteven District Council
  • North Kesteven District Council
  • East Lindsey District Council
  • West Lindsey District Council
  • South Holland District Council
  • City of Lincoln District Council

Undertaking the SPD review on behalf of several councils meant that different back office systems were being used and ways of working. NPS worked with the teams to ensure the review maximised the number of cancellations achieved and in an efficient and timely manner.

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Dudley Council House 440 220

Dudley SPD case study

A Single Person Discount review for Dudley MBC generated £200k in additional revenue and led to a longer-term framework agreement.

Following the sucecss of the original no-risk agreement, where  the council only paid for results, NPS is delivering a minimum of two reviews over a two year period, ensuring the revenues database is kept up to date and meets audit requirements. 

"After completing a successful SPD review in 2014, we awarded NPS a two year framework agreement for fully managed SPD reviews. NPS have clearly extensive experience in delivering this service. Combined with a professional approach and their tried and tested processes, they made the whole process hassle free." Ian Hatfield, Revenues Manager, Dudley Metropolitan Borough Council  

Download the case study