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Housing Image for Empt Properties Review Case Study

Overview – NPS Housing

A flexible platform for a changing sector 

The result of over 25 years of experience and continuous innovation, NPS Housing is a flexible and scalable platform that helps providers make a difference in their communities. 

For organisations with 1,000 to over 100,000 homes, NPS Housing frees up vital resources to enable well-planned investment and exceptional customer service. 

Download the NPS Housing overview

  • Trusted by over 200 providers
  • Adaptable and scalable to match changing priorities
  • Self-service access across many devices
  • Available in the cloud or on-premise 
  • Seamless collaboration with partners, suppliers and customers
  • End to end mobile for high productivity

Trusted to deliver

At a time of huge change, we're helping over 200 providers to get the most from their assets, maximise income and engage their customers in new ways. We can put the information you need at your fingertips, wherever you are and whatever devices you use. 

Flexible by design NPS Housing is the most comprehensive and adaptable platform on the market, with endless opportunities to improve productivity. It enables providers to navigate changes like the Right to Buy and Pay to Stay with ease and stay focused on a great customer experience.

"We didn't just want a new IT system or software solutions. We needed the right technology to support our 'residents first' philosophy." 
Kerry Martin, Technical Project Manager, Lambeth Council Housing Management

360 degree view

The NPS Housing platform offers a complete view of all assets and customers, enabling a more streamlined approach to repairs, payments and enquiries. 

"Small things, like the ability to link direct to our payment portal, are saving a lot of time." 
Andy Dawson, ICT Application Manager, Magenta Living

Multi-channel, any device

With the widest range of self-service processes on the market and true end-to-end mobile options, NPS Housing can transform productivity.

"The self-service software covers a wide range of areas, meaning lots of options for engaging with us differently." 
Eamonn McGirr, Head of ICT Business Support, Wolverhampton Homes

Strategic roadmap

NPS Housing is built on proven, secure and stable technology and is continually evolving to meet the changing needs of providers and their customers. The first ever solution to offer mobile and self-service, NPS Housing has a strong history of innovation and enjoys continued investment.

"Because it's all online, it means we don't have staff typing up paper based housing applications. They can now engage with the client ratherthan just copy typing."
Diane Leaver, Systems Manager, Aberdeen City Council

Download the NPS Housing overview.

Find out more about how we've helped Magenta Living, Wolverhampton Homes and Aberdeen City Council.

Find out how NPS Housing can help with the  Pay to Stay scheme.