Tag Archives: SPD review

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Staffordshire – Single Person Discount case study

A review of single person discount claims for the eight councils in Staffordshire generated £2m in additional council tax revenues.

The councils used different systems, operating policies and methods of updating records so NPS worked closely with them to ensure that local needs, working arrangements and timescales were considered.

The results were impressive, generating over £2 million in additional council tax revenue through reviewing 224,000 discounts and removing over 5,000 ineligible claims.

''All eight Districts have conducted their reviews, with NPS's ability to incorporate local variations, preferences and to work on all three major revenues systems particularly impressive. NPS clearly have vast experience in delivering this service, combined with a professional approach and their tried and trusted processes. It made the whole process hassle free for us.''  
Rob Wolfe, Local Taxation and Benefits Manager, Cannock Chase District and Stafford Borough Shared Service

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Dudley Council House 440 220

Dudley SPD case study

A Single Person Discount review for Dudley MBC generated £200k in additional revenue and led to a longer-term framework agreement.

Following the sucecss of the original no-risk agreement, where  the council only paid for results, NPS is delivering a minimum of two reviews over a two year period, ensuring the revenues database is kept up to date and meets audit requirements. 

"After completing a successful SPD review in 2014, we awarded NPS a two year framework agreement for fully managed SPD reviews. NPS have clearly extensive experience in delivering this service. Combined with a professional approach and their tried and tested processes, they made the whole process hassle free." Ian Hatfield, Revenues Manager, Dudley Metropolitan Borough Council  

Download the case study