These Terms of Website Use (together with the additional documents referred to in it) set out the terms and conditions upon which you make use of our Website: and/or (both our “Website”), whether as a guest or a registered user. Use of our Website includes: accessing, browsing, signing-up and registering to use our Website and any content on it.

By using our Website, you confirm that you accept these Terms of Website Use and that you agree to comply with them. If you do not agree to these Terms of Website Use, you must not use our Website.

These Terms of Website Use refer to the following additional terms, which also apply to your use of our Website: (i) our Privacy Policy; and (ii) our Cookie Policy.

Who We Are

Our Website is operated by Northgate Public Services (UK) Limited (“we”, “us”, “our”). We are a limited company registered in England and Wales under company number 00968498. Our registered office is at: Peoplebuilding 2, Peoplebuilding Estate, Maylands Avenue, Hemel Hempstead, HP2 4NW.

Using our Website

Our Website is made available free of charge. 

We do not guarantee that our Website, or any content on it, will always be available or uninterrupted and we reserve the right to suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. 

The content on our Website is provided for general information only. It is not intended to amount to advice upon which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of any content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied that the content on our Website is accurate, complete or up-to-date.

You are responsible for making all necessary arrangements for you to have access to our Website. You are also responsible for ensuring that anyone accessing our Website through your internet connection is aware of these Terms of Website Use (together with the additional documents referred to in it) and complies with them.

We may, from time to time, provide interactive tools on our Website. Where we do provide any interactive tools, you may use these tools (and our Website) only for lawful purposes. You may not use our Website and/or any interactive tools:

You also agree:

We will determine, in our discretion, whether there has been a breach of these Terms of Website Use through your use of our Website. When a breach of these Terms of Website Use has occurred, we may take such action as we deem appropriate, including but not limited to immediate (temporary or permanent) withdrawal of your right to use our Website. 

Password Security

If you choose or are provided with a user identification code, password or any other piece of information as part of our registration and/or security procedures, you must treat such information as confidential and must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms of Website Use.

Intellectual Property

We are the owner or licensee of all intellectual property rights on our Website and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off and download extracts of any page(s) from our Website and draw the attention of others within your organisation to content posted on our Website. You must not modify the paper or digital versions of any materials printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status, and that of any identified contributors, as the authors of content on our Website must always be acknowledged. You must not use any part of the content from our Website for commercial purposes without obtaining a licence to do so from us (or our licensors). 

If you print off or download any part of our Website in breach of these Terms of Website Use, your right to use our Website and any associated materials will cease immediately and you must return or destroy any hard or digital copies of the materials you have made. 

Limitation of Our Liability

Nothing in these Terms of Website Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or other liability that cannot be limited or excluded under English law. 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or by downloading any content on it, or through any website linked to it.

Our Website may contain links to third party websites. Unless expressly stated otherwise, we assume no responsibility for the content of any websites linked to on our Website; such links should not be interpreted as endorsement, by us, of those websites; and we will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of services by us to you, which will be set out in our Terms and Conditions of Supply or any contract agreed and entered into by us (as applicable). 


We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Linking to our Website

You may link to our Website, provided this is done in a fair and legal way which does not damage our reputation. We reserve the right to withdraw this permission at any time without notice.

You must not link to our Website in any way which suggests any form of association, approval or endorsement on our part where none exists.


We may change these Terms of Website Use at any time by amending this page and any updated Terms of Website Use will continue to apply to you. You should check this page from time to time for any changes made.

We may update our Website from time to time, including its content. Please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.  

Applicable Law

These Terms of Website Use, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

To contact us about our Terms of Website Use, please email or write to us at: FAO Digital Marketing Team, Northgate Public Services (UK) Limited, Peoplebuilding 2, Peoplebuilding Estate, Maylands Avenue, Hemel Hempstead, HP2 4NW.  

The document was last updated on 4th april 2016.