A greater demand for choice and control, financial challenges and an ageing population has made it essential for local authorities to find new methods of managing entitlement and providing care.

Furthermore, with recent changes proposed in the Care Bill, local authorities will take on greater responsibilities for people who are not eligible for funded care. 

The requirement to assess needs and provide advice and guidance, regardless of financial status, means that identifying ways of managing volume, while maintaining quality and choice of care services, is essential.