Customer engagement

Creating better conversations in housing

By connecting our specialist customer service solutions to NPS Housing, we can help you engage in the best way possible, providing more choice, a greater understanding of customer needs and the advanced insight needed for high productivity and effective campaigns.

Putting the customer first

By providing a wide range of self-service options and using an innovative approach to get people to sign up, Wolverhampton Homes is finding new and better ways to support customers across its 23,000 homes.

"The self-service software provided by Northgate Public Services covers a very wide range of areas, meaning we can give people lots of options for engaging with us differently." Eamonn McGirr, Head of ICT Business Support at Wolverhampton Homes

You can find out more about how our customers have helped their customers through improved customer engagement and insight in our Magenta LivingGenesis Housing Association, Lambeth Council Housing Management and Wolverhampton Homes case studies.

Our solutions

We've been helping providers to transform housing services for over twenty years. Our software has developed in close partnership with our clients and it now supports over 2m properties around the world offering more choice, advanced insight and better information. 

At a glance 

  • Robust NPS Housing solution with comprehensive customer service module
  • Summary views of customer information through MyPortal
  • Huge range of online self-service processes that work across all devices
  • SMS services that can integrate seamlessly to the back office and allow two-way conversations with customers
  • Configurable Key Details for a snapshot of customer data
  • Advanced Customer Insight through seamless integration between NPS Front Office Enterprise and NPS Housing

Our team includes experienced housing professionals with a genuine understanding of how providers work and what their customers want. This means we can help clients exploit the true potential of the digital world.

"We use Key Details alongside NPS Housing…and small things, like the ability to link direct to our payment portal, are saving a lot of time." Andy Dawson, ICT Application Manager at Magenta Living.

Download an overview of the customer engagement solutions we provide in housing and use our online channel-shift ROI calculator.

You can view upcoming events in our Resource centre.